Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied, please follow the instructions below. 

Returns:
- Items must be returned within 365 days of delivery.
- Items must be in their original condition, unused, and in original packaging.

Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If the item is damaged, marked or broken the refund will not be initiated. 
- Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges:
- Exchanges are subject to product availability. Please contact us before sending items for exchange.

Non-Returnable Items:
- Gift cards, downloadable products, and personalised items are non-returnable.

How to Return:
- Contact us at sales@bdevshop.com to request a return.
- Ship the item to: Dodington Road, New Chescombe Farm, Bristol, BS376HY

- Customers are responsible for return shipping costs unless the item is defective or incorrect.